Info/T&Cs

Our Check in / out policy

Check in is from 14:00 onwards with a latest time of 21:00

Check out is 11:00 on the departure day

Cancellation Policy

Bookings can be cancelled FREE OF CHARGE up to 2 days before 21:00 on the day of check-in. Any deposit taken will be refunded.

Bookings cancelled less than 2 days before 21:00 on the day of check-in will incur a charge of the first night’s stay

If you need to cancel or make changes to this reservation, please contact The Coach House on 01332 862338

General

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.

Any discount given to long stay guests is for lack of void in the stay not for a reduction in the service offered. Long stay guests do not become tenants.

Parking

On-site parking is available free of charge, subject to availability. At the front of The Coach House, unrestricted on-road parking is available all along Derby Road.

Child Policy

Children under 2 stay for free. A cot is available by request.

Children under 12 years will be charged £12 for bed and breakfast when sharing a room with 2 adults.

Children 12 and over will be charged at the adult rate.

Payment by credit or debit card

There are no additional charges for payments made by credit or debit cards, including American Express.
You should not send credit/debit card details by email.

Pet Policy

Only assistance dogs, which would include dogs for the blind or visually impaired, or dogs for the deaf or hard of hearing, are permitted at The Coach House.

Smoke free regulations

UK Law forbids smoking in bedrooms and inside the building.  The Coach House operates a smoke free policy in all bedrooms and all public areas. “Electronic” e-cigarettes are not permitted to be smoked within the premises.

Hotel Proprietors Act 1956

Loss of or Damage to Guests’ property

Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however –

(a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;

(b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;

(c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.